AGENDA

Days


Tracks

Wednesday, February 14, 2018
8:30am
Wednesday - 2/14/18
()
Continental Breakfast - Full conference passes only
X-01
  
9:00-9:25am
Wednesday - 2/14/18
()
Asterisk from Scratch
AW-01
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
  
9:30-9:55am
Wednesday - 2/14/18
()
Asterisk from Scratch (continued)
AW-01
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
  
10:00-10:55am
Wednesday - 2/14/18
()
Asterisk from Scratch (continued)
AW-02
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
  
11:00-11:25am
Wednesday - 2/14/18
()
Asterisk from Scratch (continued)
AW-03
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
  
11:30-11:55am
Wednesday - 2/14/18
()
Asterisk from Scratch (continued)
AW-03
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
  
12:00pm
Wednesday - 2/14/18
()
Conference Luncheon - Full conference passes only
X-02
  
1:00-1:55pm
Wednesday - 2/14/18
()
Asterisk from Scratch (continued)
AW-04
Digium
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you. This seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.
  
2:00-2:55pm
Wednesday - 2/14/18
()
The Role of a Carrier in Analysis and Prevention of Toll Fraud
AW-05
Simwood Group PLC
Come to this session to hear from a real-life carrier about how they combat fraud on a day-to-day basis. This information from the front line will both shock you and reassure you at the same time!
  
3:00-3:55pm
Wednesday - 2/14/18
()
How Asterisk Enables your Web Dev to be Your Next Phone Dev
AW-06
Nimble Ape Ltd
Keeping up to date with the communications industry is a challenge because it’s a constantly moving target. The one thing that we know for sure is that “typical telephony” isn’t what customers want any more, they want smart telephony and seamless customer service from their browser. Getting there isn’t as difficult as it may first appear - you just have to be willing to invest in your web developer; they are the next evolution of telephony technology. They won’t just bring tech to your team, they’ll bring diversity and an improved thought process. Come along and find out how you can make the most of what your web developer has to offer to take you to the next level of telephony customer service and create VoIP 2.0.
  
4:00pm
Wednesday - 2/14/18
Keynote Presentation ()
Asterisk World / ITEXPO Keynote Presentation by Dialpad
K-01
  Keynote Presentation
4:30pm
Wednesday - 2/14/18
Keynote Presentation ()
Asterisk World / ITEXPO Keynote Presentation by Juniper
K-02
Juniper Networks
  Keynote Presentation
5:00-7:00pm
Wednesday - 2/14/18
()
Asterisk World / ITEXPO Exhibit Hall Grand Opening Reception
X-03
  
Thursday, February 15, 2018
8:30am
Thursday - 2/15/18
()
Continental Breakfast - Full conference passes only
X-04
  
9:00am
Thursday - 2/15/18
Keynote Presentation ()
Asterisk World / ITEXPO Keynote Presentation by Mitel
K-05
Mitel
  Keynote Presentation
9:30am
Thursday - 2/15/18
Keynote Presentation ()
Asterisk World / ITEXPO Keynote Presentation
K-06
  Keynote Presentation
10:00am
Thursday - 2/15/18
Keynote Presentation ()
Asterisk World / ITEXPO Keynote Presentation by IBM
K-03
  Keynote Presentation
10:30am
Thursday - 2/15/18
Keynote Presentation ()
Asterisk World / ITEXPO Keynote Presentation by Atlassian
K-04
  Keynote Presentation
11:00am-4:00pm
Thursday - 2/15/18
()
Asterisk World / ITEXPO Exhibit Hall Open
X-05
  
11:15am
Thursday - 2/15/18
()
Lunch Passes provided to full conference badge holders
X-06
  
1:00-1:55pm
Thursday - 2/15/18
()
Contextual Communications - The Evolution of the Call Center
AW-07
Cloudonix
In a world of increased connectivity and rapid response, call centers need to reinvent themselves with every technology iteration. The introduction of AI's, bots and natural speech technology aims to increase service level and reduce customer churn. But still, the call center representative will always become the weakest link. Contextual communications bridge the gap between the sometimes "clueless"/"mindless" call center representative and the consumer, lowering the friction bar and improving overall customer satisfaction. This talk will introduce the basics of contextual communications, how they can be integrated to an existing solution and a small case study of a 3000 seat call center, utilizing contextual communications.
  
2:00-2:55pm
Thursday - 2/15/18
()
Kamailio and Asterisk - A great partnership
AW-08
LOD Communications/The Palner Group
Kamailio, the open source sip server, works great with Asterisk and can help you protect, secure, and scale the services you provide with Asterisk. Come and hear how, from someone that has actually done it!
  
3:00-3:55pm
Thursday - 2/15/18
()
Case Studies- Managing Your Asterisk System
AW-09
Cloudonix
Regardless of whether you are using Asterisk for an enterprise, a contact center, or to run a carrier; you need to manage and monitor your network. In this session Eric will review the various commercial and open source systems you can use to manage your network. This will be done by giving examples and case studies from various types of situation. These will include an enterprise, a contact center, and a cellular carrier. An emphasis will be towards network up-time and security.
  
4:15pm
Thursday - 2/15/18
()
IDEA Showcase: Startup Pitch Networking Event & Reception
GS-02
  
8:00pm
Thursday - 2/15/18
()
Asterisk World / ITEXPO Party at The Atlantic Hotel
X-07
  
Friday, February 16, 2018
8:30am
Friday - 2/16/18
()
Continental Breakfast - Full conference passes only
X-08
  
9:00-9:55am
Friday - 2/16/18
()
Empowering Asterisk with a Smart Virtual Assistant
AW-10
Speech Mobility
Learn how Speech Mobility integrated their Virtual Assistant with Asterisk to deliver a valuable solution that is both robust and scalable.
  
10:00-10:55am
Friday - 2/16/18
()
Asterisk towards Social Media & IoT Interactions - Challenges & Applications
AW-11
Are you willing to take the next step inside the Open Source communications? Using Asterisk with Voice application is great, however there is an increasing demand for Messaging applications and Omni Channel capabilities. How to manage Asterisk environment mixing together voice, messaging, socials and IoT applications will be the main focus of this presentation. We are going to analyse how the Asterisk users can manage multiple kind of interactions, according to their skills. The concept of Open Channel API will be introduced: a simple but effective way to add new channels inside an Asterisk contact center environment, from Social media to IoT events which need to be managed according to some Queueing mechanism or automatic Workflows. Real demos will be played during the session, in order to see when such concepts work and when they break! Emphasis will be given as much as possible to free concepts, some of them even under Beta developments - in order to share the vision with the Open Source community - providing ideas and collecting as many feedbacks as we can from the attendees.
  
11:00-11:55am
Friday - 2/16/18
()
Deploying 1,500 Phones in a Campus Environment
AW-12
Exceeding the capacities of widely-used Asterisk management UIs can result in a painful experience. Designed for typical SMB deployments, their performance under large-scale conditions can be challenging and has numerous practical limitations... This case study explores a large College campus environment and Voneto's deployment of Asterisk with a management framework based on Asterisk realtime. We'll discuss development, customer-requested modifications, and rollout experience. As this was also a large deployment of Digium handsets, we'll explore the rollout experience and also discuss a number of custom phone and directory apps designed to enhance the end-user experience. Whether a first-time user of Digium handsets or contemplating a deployment that exceeds the capabilities of traditional Asterisk UIs, we'll have something for you.
  
11:00am-2:00pm
Friday - 2/16/18
()
Asterisk World / ITEXPO Exhibit Hall Open
X-09
  

 

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